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Warranty & Returns

What is your return policy?

We have an accommodating return policy because we know how important happy customers are. We believe that we design and produce great products, and hope that you enjoy your experience with VOCIER. However, if there is a problem with one of our products, please tell us. We will solve your problem quickly and transparently. All products can be returned free-of-charge within 100 days from date of purchase for a full refund. Simply email us at support@vocier.com and we will issue you a return authorization. Please note that monogrammed items are not eligible for return, although our warranty policy still applies. If you have purchased two or more items as part of our luggage sets and bundles and wish to return only one or more items from these sets, the difference in price between the full-priced item and the discount will be deducted from the reimbursement. In the rare case of a manufacturing problem, please contact us directly. We will make sure your issue is solved immediately.

What is your warranty policy?

VOCIER offers a limited lifetime warranty policy on manufacturer’s defects. This limited lifetime warranty extends to the original purchaser of VOCIER product only. In the case of a gift, it applies only the original recipient of the VOCIER product. The “original purchaser” is the first purchaser of the product, either from VOCIER or a VOCIER authorized retailer. The “original recipient” is the first receiver of the product purchased as a gift from VOCIER or a VOCIER authorized retailer. All VOCIER warranties, including any implied warranties, are valid only for the period of time the VOCIER product is owned by the original purchaser/ recipient of the product. A copy of the purchase receipt is required to determine warranty applicability. This limited lifetime warranty applies to the following defects:
  • Cracks or breaks in the shell
  • Wheels, handles, or telescoping handles that break off and are no longer usable
  • Zippers that can no longer be opened or closed
  • Fabric tears
This limited lifetime warranty does not cover the following:
  • “Cosmetic Damage” which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, or other non-functional changes in the appearance of the product that occur during normal handling and use of the product by any party and which do not impair the functionality of the product as intended.
  • Replacement of any non-defective pieces
  • Any VOCIER product sold by resellers who are not authorized retailers.
  • Any VOCIER product which has previously been owned, purchased or used by another consumer.
In the event of a defect, VOCIER's sole and exclusive liability and your sole remedy under this limited lifetime Warranty will be, at VOCIER's option, to provide repaired or replacement product. For limited lifetime edition, discontinued or out-of-stock products, VOCIER guarantees only replacement of a product with equal or greater retail value.

What is VOCIER’s collection service for returns and exchanges?

We strive to provide the best returns and exchanges process possible. Please send us your return or exchange request via email to support@vocier.com. Once we have received your request, we will issue a pre-paid return label through UPS. You then have to drop-off the package including the pre-paid UPS return label at your nearest UPS service point. The service is offered free of charge for all our customers. Just email support@vocier.com.

How long does it take to process a return?

Once your package is returned, please allow up to 7 additional business days to complete the returns process. The amount of time varies from one financial institution to another. Once the process is finished, you will receive an email. The funds will then be transferred back to your payment account.